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Managed Services

Managed services is the outsourcing of business functions to an outside entity so that the enterprise can concentrate on its core business.

With managed IT services the client outsources IT management functions to us. That may mean all or part of the IT functions as well as networks and telephony. We inturn become their outsourced IT department or MSP (Managed Service Provider).

The benefits are mutual. The client obtains the required services for a fixed price and can managed their labour budged with a lot more control. Furthermore the client is free to concentrate on their core business instead of being distracted by IT issues.

Our business managed IT service plans offers enough granularity to cover most requirements. So contact up today and see how we may be able to help your business.

Business Managed IT Services Plans

IncludedLiteBasicProactiveTrouble Free
Automated Real-Time monitoring and alerting 24/7
Automated preventative maintenance [defragment, remove temporary files, perform integrity checks, etc] WeeklyWeeklyWeeklyWeekly
Security Software and licenses included [anti-virus, anti-spyware and firewall]
O/S patch management
Anti-virus software management
Firewall management and reporting
Backup management and compliance checks
Remote supportNormal Hourly ratesAll Included freeAll included freeAll Included free
On-site supportNormal Hourly ratesDiscounted Hourly ratesAll included freeAll Included free
Additional service labour discount
Priority scheduling for remote and on-site engineers
Help desk unlimited phone support [08:30 - 17:30 Monday-Friday]
Zero downtime guarantee
IT reviews with CT account mangerAnnuallyBi-annuallyQuaterly
Comprehensive monthly performance reports
Managed computer and software inventory
Complete site audit including documentation and reviews
Software license management and reporting