Managed services is the outsourcing of business functions to an outside entity so that the enterprise can concentrate on its core business.
With managed IT services the client outsources IT management functions to us. That may mean all or part of the IT functions as well as networks and telephony. We inturn become their outsourced IT department or MSP (Managed Service Provider).
The benefits are mutual. The client obtains the required services for a fixed price and can managed their labour budged with a lot more control. Furthermore the client is free to concentrate on their core business instead of being distracted by IT issues.
Our business managed IT service plans offers enough granularity to cover most requirements. So contact up today and see how we may be able to help your business.
|Automated Real-Time monitoring and alerting 24/7|
|Automated preventative maintenance [defragment, remove temporary files, perform integrity checks, etc]||Weekly||Weekly||Weekly||Weekly|
|Security Software and licenses included [anti-virus, anti-spyware and firewall]|
|O/S patch management|
|Anti-virus software management|
|Firewall management and reporting|
|Backup management and compliance checks|
|Remote support||Normal Hourly rates||All Included free||All included free||All Included free|
|On-site support||Normal Hourly rates||Discounted Hourly rates||All included free||All Included free|
|Additional service labour discount|
|Priority scheduling for remote and on-site engineers|
|Help desk unlimited phone support [08:30 - 17:30 Monday-Friday]|
|Zero downtime guarantee|
|IT reviews with CT account manger||Annually||Bi-annually||Quaterly|
|Comprehensive monthly performance reports|
|Managed computer and software inventory|
|Complete site audit including documentation and reviews|
|Software license management and reporting|